Discord
Pre-sales questions, game requests and community chat.
Contact
Get in Touch
Pick the channel that fits: real people answer every one of them.
Channels
Choose a channel
Support tickets
Technical issues, billing and account help through the client area.
Email
support@hostitcreateit.com
FAQ
Common questions
How do I get support?
We offer support through two main channels:
- For pre-sales questions or general inquiries, join our Discord server and ask in the relevant channels.
- For technical support, server issues, billing inquiries, or specific account matters, create a ticket through our Paymenter ticket system.
Can I install mods and plugins?
Absolutely! We provide full FTP/File Manager access, allowing you to install and manage mods, plugins, and custom configurations for supported games like Minecraft, Rust, ARK, and more. Check the specific game page for details.
How long does server setup take?
Server setup is automated through our billing system and is typically instantaneous once your order is confirmed and payment is processed. You should receive your server details shortly after purchase.
What hardware do you use?
We use high-performance, enterprise-grade hardware with powerful CPUs (typically 3.8GHz+), fast NVMe SSD storage, and ample RAM to ensure a smooth, lag-free gaming experience for you and your players.
Can I change my server plan?
Yes, you can request a plan upgrade or downgrade at any time by submitting a ticket through our Paymenter ticket system. We'll assist you with the process.
Do you offer DDoS protection?
Yes, all our game servers come with industry-standard DDoS protection to keep your server online and safe from common attacks.
Ready to Start?
Let us set up your perfect game server environment. Pre-sales questions go through Discord; technical support goes through tickets.